Although modern help desk software features, such as AI, IVAs, and sophisticated chatbots, might sound flashy and even daunting to implement, they're hardly mandatory. In fact, you'd do well to first concentrate on making sure a given solution fills your baseline needs in a help desk system. You're looking for … See more Help desk software automates key functions to make a support staff more responsive and efficient. At their core, help desk solutions typically revolve around "ticketing." No matter … See more If you're implementing a help desk for an IT management company, or one that manages large custom software development projects, check out support for the Information Technology Infrastructure Library … See more Another feature that's become a staple of modern help desk software is support for chatbots. These increasingly sophisticated software services can often take over, or at least augment, the live-chat capability of your support … See more As mentioned earlier, issues that reach the help desk typically arrive as "tickets." These start as summaries of each support request and the filer's contact information, and then grow from there. Every interaction … See more
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